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May 2022: We're aware of reports of emails and text messages being sent to customers pretending to be from parcel delivery companies, including Yodel. We will never send emails or text messages asking you to provide your bank details or phone number and we will never ask for a fee for redelivery of a parcel. Click here for more information.

✕

Why isn’t my parcel showing in the Yodel Parcel Tracker app?

We’re sorry that you’re not enjoying the full experience of the app. For your parcel delivery to register you need to enter the same email address and mobile telephone number at your order’s checkout as in the Yodel Parcel Tracker app. This is how we match your online orders with our deliveries. To make sure all of your Yodel deliveries appear on the app, you can add multiple email addresses and mobile phone numbers to your account. Coming soon, you will also be able to add multiple delivery addresses to your app account.

In the meantime, you can still track your parcel delivery in the app by manually entering your parcel’s tracking number. Once a parcel is registered in the app, you will automatically receive updates about your parcel’s journey to you.

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Related questions

What happens when I set a default delivery preference in the Yodel Parcel Tracker app or My Account?

Do I need to interact with the Yodel app for every parcel?

How do I set up a Yodel account and set delivery preferences for all deliveries

How can I receive automatic updates on my Yodel deliveries?

Can I track my Yodel Direct deliveries in the Yodel app?

What features are coming to the Yodel Parcel Tracker app soon?

How do I change my preferences in the app?

How do I delete my Yodel account and profile?

How many email addresses and telephone numbers can I add to My Account?

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