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Client
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May 2022: We're aware of reports of emails and text messages being sent to customers pretending to be from parcel delivery companies, including Yodel. We will never send emails or text messages asking you to provide your bank details or phone number and we will never ask for a fee for redelivery of a parcel. Click here for more information.

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Contact Yodel

We're here to help

Contact channels to suit you

Your tracking

Your Tracking

See where your parcel is, when you want

If you need to track a parcel sent through Yodel Direct, please click here

This is the best way to see where your parcel is and when it's planned to arrive. Just visit Track, with your parcel reference number or your "Sorry we missed you" card ID.

Webchat

Webchat

Speak to our customer service team online

Our free Webchat facility is the quickest and easiest way to contact our customer service team. You can also access Webchat once you have tracked your parcel.

Opening times:

Monday - Friday: 08:00 - 20:00
Saturday: 08:00 - 17:00
Sunday: Closed

Early May Bank Holiday opening times:
Monday 2nd May: 8am - 6pm

If you need to chat to one of our team about a parcel being sent via Yodel Direct, please click here.

Get in touch with our team

Chat with our customer service team.

Webchat

Help FAQs

Help Centre

Full of information, right at your fingertips

For Yodel Direct queries, please click here.

If you are unsure of what to do next, where you parcel is or what the tracking is telling you then have a look in our help centre.

It's full of information that should answer most of the questions you have.

Got a question?

Visit our help centre.

Help Centre

Call us

Call Yodel

Want to speak to us?

Yodel’s Customer Service number is 0344 755 0117

Calls to this number cost the same as national rate and will be included within national rate inclusive packages. This applies to calls from any phone line, including mobile, landline and payphone.

Please have your parcel tracking ID ready.

Opening times:

Monday to Friday: 8am - 7pm
Saturday: 8am - 5pm
Sunday: Closed

Early May Bank Holiday opening times:
Monday 2nd May: 8am - 6pm

If you need to speak to us about a parcel that has been sent through our online booking tool, Yodel Direct, click here

Give us a call

Calls to our number (03447550117) cost the same as national rate and will be included within national rate inclusive packages. Remember to have your parcel tracking ID ready. If you're on a mobile click the button below.

Call us now

Yodel Direct

Yodel Direct

If you have a query relating to a parcel sent through Yodel Direct, please click here

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