Your Tracking

See where your parcel is, when you want

If you need to track a parcel sent through Yodel Direct, please click here

This is the best way to see where your parcel is and when it's planned to arrive. Just visit Track, with your parcel reference number or your "Sorry we missed you" card ID.

Webchat

Speak to our customer service team online

Our free Webchat facility is the quickest and easiest way to contact our customer service team. You can also access Webchat once you have tracked your parcel.

Opening times:

Monday - Friday: 8am - 9pm

Saturday: 9am - 5pm

Sunday: Closed

If you need to chat to one of our team about a parcel being sent via Yodel Direct, please click here.

Help Centre

Full of information, right at your fingertips

For Yodel Direct queries, please click here.

If you are unsure of what to do next, where you parcel is or what the tracking is telling you then have a look in our help centre.

It's full of information that should answer most of the questions you have.

Call Yodel

Want to speak to us?

Yodel’s Customer Service number is 0344 755 0117

Calls to this number cost the same as national rate and will be included within national rate inclusive packages. This applies to calls from any phone line, including mobile, landline and payphone.

Please have your parcel tracking ID ready.

Opening times:

Monday to Friday: 8am - 7pm

Saturday: 9am - 1pm

Sunday: Closed

If you need to speak to us about a parcel that has been sent through our online booking tool, Yodel Direct, click here