May 2022: We're aware of reports of emails and text messages being sent to customers pretending to be from parcel delivery companies, including Yodel. We will never send emails or text messages asking you to provide your bank details or phone number and we will never ask for a fee for redelivery of a parcel. Click here for more information.
How do I set up a Yodel account and set delivery preferences for all deliveries
You can set up your Yodel account either on the website or by downloading and using the Yodel Parcel Tracker app is really easy simply click here and download the app. You can then store information about your delivery addresses, including preferred safe place and neighbour to deliver to. you can even tell us which neighbours to avoid. Once you have entered these details, you don’t need to enter them again. We will follow these instructions for every parcel that you have delivered to the delivery addresses you have setup.