Update 02/12/2021: Due to adverse weather conditions, we’re currently experiencing a high number of queries into our Webchat and telephone services. We’re working as quickly as possible to respond to all queries & fulfil delayed deliveries as a result of the weather conditions. Apologies for any inconvenience this may cause. Head to our tracking page to get the latest information on your parcel.
Can I choose a default, preferred safe location at my delivery address?
Yes you can. You can choose from some popular options including front porch, conservatory, shed or you can tell us your preferred safe place