May 2022: We're aware of reports of emails and text messages being sent to customers pretending to be from parcel delivery companies, including Yodel. We will never send emails or text messages asking you to provide your bank details or phone number and we will never ask for a fee for redelivery of a parcel. Click here for more information.
Can I choose a default, preferred safe location at my delivery address?
Yes you can. You can choose from some popular options including front porch, conservatory, shed or you can tell us your preferred safe place.
Download the Yodel Parcel Tracker app and you will be able to share a photo of your safe place with your driver.