Providing safe deliveries to customers during this time is really important to us at Yodel. Read about changes we have made to help protect our customers and our colleagues here

Help Centre

Your one stop location to find out more about your Yodel parcel delivery or collection

If you need a little additional help or advice about your Yodel parcel delivery or collection, click through the below sections to find out the answer to any parcel query.

Select a topic below

Tracking 

Where is my parcel?

What is my tracking number?

Why is there no tracking against my parcel?

My tracking hasn't updated, what should I do?

Delivery Times

When will my parcel arrive?

What time do Yodel deliver until?

Do Yodel deliver on Sundays?

Do Yodel deliver on Saturdays?

Can I get a delivery time window?

Missed delivery

I'm not in, what will happen to my parcel?

Can you leave my parcel in a safe place?

Can you leave my parcel with a neighbour?

Can I call the driver directly?

I'm not in

I'm not in, what will happen to my parcel?

Can you leave my parcel in a safe place?

Can you leave my parcel with a neighbour?

Can I call the driver directly?

Redelivery 

How do I rearrange my parcel delivery?

Tracking shows a missed delivery attempt but I was in

Can the driver come back?

My parcel was delivered to the wrong address

Collection & depot information

Where is my local depot?

When is my local depot open?

Can I collect my parcel from a different depot?

What do I need to bring with me to the depot?

Can someone else pick my parcel up from the depot?

Damaged or missing parcel

My parcel arrived damaged

My parcel was returned to sender due to damage

Can I collect my parcel from a different depot?

My parcel is missing

 

Returns

How do I return my parcel?

Is there a cost to return a parcel?

How long will my return take?

How will I know when my item has been returned?

Can I track my return?

Exchanges

Am I eligible for an exchange?

How to exchange a parcel?

Is there a cost to exchanging a parcel?

How long will my exchange take?

Can I track my exchange?

Problems or complaints

How do I make a complaint?

What information do I need to provide?

How will my complaint be addressed?

What if I'm not satisfied with the outcome?