Send
Track
Return
Latest Articles
Back

Latest Articles

News
Blog
Store Locator
Yodel Services
Back

Yodel Services

Yodel UK Delivery
  • Xpress
  • Xpect
  • Xpert
  • Offshore
  • Next Day Delivery
  • Weekend Delivery
Yodel Returns
  • Xpect Returns
International
Service Enhancements
  • Inflight
  • Xperience
Click & Collect
Help Centre
  • Client Zone
    • My Account
    • Log in

    • Sign up
  • Send
  • Track
  • Return
  • Latest Articles
    • News
    • Blog
  • Store Locator
  • Yodel Services
    • Yodel UK Delivery
    • Yodel Returns
    • International
    • Service Enhancements
    • Click & Collect
  • Help Centre
    • My Account
    • Log in

    • Sign up

Problems or Complaints

Firstly we would like to apologise if you are disappointed by the service you have received. We want to do our best to help you. So we can get a better understanding of your issue, please get in touch with one of our helpful Customer Service advisors via Webchat or Call Us.

Following this, our team will be able to support you and advise you on the next steps that you will need to take.

As part of our investigation we may need to speak with our colleagues at your local Yodel depot, which may mean we are unable to provide you with an immediate answer to your query. We will always get back to you as quickly as possible but during busy periods this can take up to a few days.

If you have a delivery that is in-progress and depending on the service your sender has used, you may be able to amend your delivery details before we attempt to deliver your parcel.

Head to our tracking page and see what options are available to you.

  • How do I make a complaint?

  • What information do I need to provide?

  • How will my complaint be addressed?

    About Yodel
  • About us
  • News
  • Testimonials
  • Careers
  • Yodel Thinking
  • In the Driving Seat
  • Blog
  • Our services
  • Help
  • Contact us
  • Download the Yodel app
  • Yodel Services
  • Prohibited & Restricted Items
  • Yodel Store Services
  • Send a parcel
  • Our policies
  • Our Policies & Reports
  • Client Zone
  • Modern Slavery Statement
  • Whistleblowing
  • Terms & Conditions
  • Privacy & Cookies Policy
  • Accessibility
  • Follow us
    image/svg+xml
Registered number: Registered address: VAT number:
05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714
Registered number:
05200072 - Registered in England & Wales
Registered address:
Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB
VAT number:
413903714
© 2023 Yodel Delivery Network Limited