How do I get in touch with Yodel to help with a complaint?

Firstly we would like to apologise if you are disappointed by the service you have received. We want to do our best to help you. For us to do so, please get in touch with one of our helpful Customer Service team via Webchat or you can Call Us.

Once we have a better understanding of your issue, the team will be able to support you and advise you on the next steps that you will need to take.

As part of our investigation we may need to speak with our colleagues at your local Yodel depot, which may mean we are unable to provide you with an immediate answer to your query. We will always get back to you as quickly as possible but during busy periods this can take up to a few days.