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We're currently experiencing some technical issues with our Live Chat and customer service telephone line. You can continue to track your parcel here.

✕

How long will my return take?

That depends on your sender

There are two different ways of returning parcels through Yodel. You will need to check with your retailer if you can return via our home collection service or click here to see if you can return via a Yodel Store.

The return of your parcel via your local Yodel store should take no more than a couple of days, but can take a little bit longer during busier periods. Your retailer will have their own process in place for replacements and refunds. You can track your return on our tracking page. Once your parcel has been returned, you may need to speak to the retailer to understand their timescales.

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Related questions

Is there a cost to return a parcel?

How do I return a parcel?

Can I track my return?

How to exchange a parcel?

How long will my exchange take?

How long do I have to collect my parcel?

I have returned a parcel, but have not received my refund

How do I get in touch with Yodel to help with a complaint?

There has been no tracking update for several days, what should I do?

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Registered number: Registered address: VAT number:
05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714
Registered number:
05200072 - Registered in England & Wales
Registered address:
Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB
VAT number:
413903714
© 2023 Yodel Delivery Network Limited