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How long do I have to collect my parcel?

If you have chosen to collect your parcel from your local Yodel Store, once you receive a notification from us by text message or email that your parcel is in the Yodel Store, you then have ten calendar days to collect your parcel before it is automatically returned to sender. Therefore it is important that you collect your parcel as soon as possible after receiving the text message or email giving you the collection code.

Before it is returned to the sender you will receive two further messages and a final reminder on the 10th day if you do not collect the parcel. If you have changed your mind about an order, you must still collect the parcel, open it, attach a returns label and take it back to the Yodel Store so that it an be tracked as a return to the retailer.

You can check the chosen store’s opening times at this link.

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Related questions

How to use Click & Collect

I visited the Yodel Store and could not collect my parcel

How does Deliver to Yodel Store and Return to Yodel Store work?

I have returned a parcel, but have not received my refund

What time does Yodel deliver until?

How long will my return take?

How to change the delivery address for your Deliver to Yodel Store parcel

How do I return a parcel?

How do I get the collection code to collect my parcel?

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Registered number: Registered address: VAT number:
05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714
Registered number:
05200072 - Registered in England & Wales
Registered address:
Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB
VAT number:
413903714
© 2025 Yodel Delivery Network Limited