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We're currently experiencing some technical issues with our Live Chat and customer service telephone line. You can continue to track your parcel here.

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How to use Click & Collect

What is Click & Collect?

Click & Collect is a popular way to shop online – follow this link to see how various retailers offer this service, which we refer to as Deliver to Yodel Store: Click & Collect brands.

How does Deliver to Yodel Store Click & Collect work?

When you are ordering items online with a retailer, if they offer Deliver to Yodel Store it will be shown in the online flow, please choose the Yodel Store of your choice and let us do the rest. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect with a text message or email to confirm with your collection code.

Please note – retailers will restrict what you can order to be delivered to a Yodel Store based on size and weight.

Can someone else pick up my parcel for me?

You can arrange for a family member or friend to collect your Click & Collect parcel on your behalf from your chosen Yodel Store so long as they have the collection code (which will be sent to you) and one of your forms of ID, any of the following is acceptable ID, driving license, utility bill, mobile phone bill, wage slip, bank statement, credit/debit card, passport, cheque book.

If you are unable to collect your parcel for any reason within 10 calendar days of receiving your text or email, please let the sender know as soon as possible so the parcel can be returned to them and your refund/return not delayed.

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Related questions

How do I get the collection code to collect my parcel?

How does Deliver to Yodel Store and Return to Yodel Store work?

What do I need to bring with me to the depot?

How to change the delivery address for your Deliver to Yodel Store parcel

I visited the Yodel Store and could not collect my parcel

Can I get a delivery time window?

What is my parcel ID or tracking number?

How do I return a parcel?

How to exchange a parcel?

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Registered number: Registered address: VAT number:
05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714
Registered number:
05200072 - Registered in England & Wales
Registered address:
Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB
VAT number:
413903714
© 2023 Yodel Delivery Network Limited