My parcel shows as delivered but I haven’t received it, what should I do?

If you’re not home when our driver arrives, in some cases they will be able to leave your parcel in a safe place. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo.

In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. We will also take a photo of your parcel when we’ve left it in a safe place. You can see a delivered image of your parcel in the Yodel app, which you can download from the App Store or Google Play Store.

If after checking around your property and with your neighbours you are still unable to locate your parcel, you can contact us via Webchat. We will then arrange a driver interview via your local service centre which may help us to understand more about the location of your delivery. In the unlikely scenario where we are unable to resolve your query following investigation, you are requested to contact your retailer or sender who will be able to support you further.