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I went to collect my parcel, but was told it was never delivered to the store

Firstly, check the tracking status of your Deliver to Yodel Store parcel to ensure that the parcel has arrived in store. You can do this on the Yodel Parcel Tracker app, or on our website tracking page.

If you have not yet received your parcel collection code, your parcel may not yet be ready for you to collect. You will receive your collection barcode via email or text.

If your query relates to a Vinted parcel, and you are an iOS user, you may have automatically signed up for Vinted with your Apple ID. Please ensure that you have checked your Apple ID email, as your collection code may have been sent to this email.

If your expected delivery date has passed, and you're still having issues, get in touch with our Live Chat team.

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Related questions

I received an email to say my parcel is now in store to collect, but I have no collection code

I visited the Yodel Store and could not collect my parcel

How do I get the collection code to collect my parcel?

My parcel has had the wrong label attached at the Yodel Store

There has been no tracking update for several days, what should I do?

How to use Click & Collect

Can I call the driver directly?

Why is there no tracking against my parcel?

Do I need to have a printer to use Return to Yodel Store services?

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Registered number: Registered address: VAT number:
05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714
Registered number:
05200072 - Registered in England & Wales
Registered address:
Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB
VAT number:
413903714
© 2025 Yodel Delivery Network Limited