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My parcel arrived damaged

Please contact the company who sent you the item

Firstly, we are sorry that your parcel has arrived damaged.

In this instance, you will need to contact your sender who can arrange for a replacement item to be delivered to you. 

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Related questions

What if part of my delivery is missing?

My parcel was returned to sender due to damage

My parcel has been delivered to the wrong address

How do I rearrange my parcel delivery?

What is my parcel ID or tracking number?

Why is there no tracking against my parcel?

Tracking shows a missed delivery attempt but I was in. What do I do next?

How do I get in touch with Yodel to help with a complaint?

There has been no tracking update for several days, what should I do?

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Registered number: Registered address: VAT number:
05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714
Registered number:
05200072 - Registered in England & Wales
Registered address:
Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB
VAT number:
413903714
© 2025 Yodel Delivery Network Limited