Due to planned technical updates, parcel tracking will be unavailable via our website & app between 5:30pm-11:30pm on Saturday 14th June. Our drivers will be out delivering and collecting parcels as normal. Head to our Help Centre for any queries.

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My parcel has been delivered to the wrong address

We're sorry that this has happened. Please get in touch with our Customer Service team via our live Webchat who will be able to advise you further.

Related questions

Tracking shows a missed delivery attempt but I was in. What do I do next?

How do I rearrange my parcel delivery?

There has been no tracking update for several days, what should I do?

What if part of my delivery is missing?

How do I get in touch with Yodel to help with a complaint?

What is my parcel ID or tracking number?

Why is there no tracking against my parcel?

My parcel arrived damaged

How will I know when my item has been returned?

Live Chat

Talk to one of our customer services team.

Mon - Fri
08:00 – 19:00
Sat
08:00 – 17:00
Sun
Closed