My parcel has been delivered to the wrong address

We're sorry that this has happened. Please get in touch with our Customer Service team via our live Webchat who will be able to advise you further.

Related questions

Tracking shows a missed delivery attempt but I was in. What do I do next?

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There has been no tracking update for several days, what should I do?

What if part of my delivery is missing?

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What is my parcel ID or tracking number?

How will I know when my item has been returned?

My parcel arrived damaged

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