My parcel was returned to sender due to damage

From 17th July, to get help and support with your parcels, get the InPost app or visit inpost.co.uk/help

If your tracking updates show that we have returned your parcel to your sender due to it being damaged then your parcel may have been damaged before it got to us, so we are unable to deliver the damaged item. In this case we will send the item back to the sender on your behalf. You will need to get in touch with your sender to find out more information.