I visited the Yodel Store and could not collect my parcel
Our top tips on what to do if you visit a Yodel Store and your parcel cannot be found.
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Your Yodel by InPost My Account
When you create an account on our website you can track your parcels all in one place. If you’ve downloaded our mobile app, you can also access your Return to Yodel by InPost and Deliver to Yodel by InPost parcel information. If you have forgotten your tracking reference for any parcel you can check through all your parcels and see their status quickly and easily.
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How long do I have to collect my parcel?
Once you receive a notification from us by SMS or email that your parcel is in the Yodel Store, you have ten calendar days to collect your parcel before it is automatically returned to sender.
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How to use Click & Collect
When you are ordering items online with a retailer, if they offer Click & Collect it will be shown in the online flow. Please choose the Yodel Store of your choice and let us do the rest. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. This communication will also include your collection code.
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How does Deliver to Yodel Store and Return to Yodel Store work?
The Deliver to Yodel Store and Return to Yodel Store are convenient and easy services especially for those who are busy and not at home to receive a parcel. We have two main services; Click & Collect, and Returns.
Read more
I visited the Yodel Store and could not collect my parcel
Our top tips on what to do if you visit a Yodel Store and your parcel cannot be found.
Read more
Your Yodel by InPost My Account
When you create an account on our website you can track your parcels all in one place. If you’ve downloaded our mobile app, you can also access your Return to Yodel by InPost and Deliver to Yodel by InPost parcel information. If you have forgotten your tracking reference for any parcel you can check through all your parcels and see their status quickly and easily.
Read more
How long do I have to collect my parcel?
Once you receive a notification from us by SMS or email that your parcel is in the Yodel Store, you have ten calendar days to collect your parcel before it is automatically returned to sender.
Read more
How to use Click & Collect
When you are ordering items online with a retailer, if they offer Click & Collect it will be shown in the online flow. Please choose the Yodel Store of your choice and let us do the rest. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. This communication will also include your collection code.
Read more
How does Deliver to Yodel Store and Return to Yodel Store work?
The Deliver to Yodel Store and Return to Yodel Store are convenient and easy services especially for those who are busy and not at home to receive a parcel. We have two main services; Click & Collect, and Returns.
Read more