If you need a little additional help or advice about your Yodel parcel delivery or collection, click through the below sections to find out the answer to any parcel query.
Providing safe deliveries to customers during this time is really important to us at Yodel. Read about changes we have made to help protect our customers and our colleagues here
Your one stop location to find out more about your Yodel parcel delivery or collection
If you need a little additional help or advice about your Yodel parcel delivery or collection, click through the below sections to find out the answer to any parcel query.
Where is my parcel?
What is my tracking number?
Why is there no tracking against my parcel?
My tracking hasn't updated, what should I do?
When will my parcel arrive?
What time do Yodel deliver until?
Do Yodel deliver on Sundays?
Do Yodel deliver on Saturdays?
Can I get a delivery time window?
I'm not in, what will happen to my parcel?
Can you leave my parcel in a safe place?
Can you leave my parcel with a neighbour?
Can I call the driver directly?
I'm not in, what will happen to my parcel?
Can you leave my parcel in a safe place?
Can you leave my parcel with a neighbour?
Can I call the driver directly?
How do I rearrange my parcel delivery?
Tracking shows a missed delivery attempt but I was in
Can the driver come back?
My parcel was delivered to the wrong address
Where is my local depot?
When is my local depot open?
Can I collect my parcel from a different depot?
What do I need to bring with me to the depot?
Can someone else pick my parcel up from the depot?
My parcel arrived damaged
My parcel was returned to sender due to damage
Can I collect my parcel from a different depot?
My parcel is missing
How do I return my parcel?
Is there a cost to return a parcel?
How long will my return take?
How will I know when my item has been returned?
Can I track my return?
Am I eligible for an exchange?
How to exchange a parcel?
Is there a cost to exchanging a parcel?
How long will my exchange take?
Can I track my exchange?
How do I make a complaint?
What information do I need to provide?
How will my complaint be addressed?
What if I'm not satisfied with the outcome?