Providing safe deliveries to customers during this time is really important to us at Yodel. Read about changes we have made to help protect our customers and our colleagues here

Redelivery

How do I rearrange my parcel delivery?

You may be able to rearrange your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel is on its way to you. Head to our tracking page, enter your parcel number and see what options are available to you.

If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next:

If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. If your parcel is able to be rearranged, you will see the options that are available to you.

If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will be written on the card for you. The driver's details will also be available on our tracking page. You won't be able to rearrange your parcel delivery on our tracking page if you have received a green card.

 

Why can’t I rearrange my delivery?

This could be down to a few things...

It can depend on the service the sender has chosen and where your parcel is in the Yodel delivery process.

Some deliveries can be re-arranged whilst on their way to you - head to our tracking page, enter your parcel number and see what options are available to you.

If you are unable to rearrange your delivery online, once your driver has attempted their first delivery of your parcel, you will be left a card detailing what to do next:

If you have an Orange calling card: Check our tracking page to see how many calling cards have been left for you. If more than two cards have been left, you can only arrange to collect the parcel from our depot.

If your original parcel delivery date was more than 12 days ago, it is likely that you will not be able to rearrange your delivery as your parcel will be on its way back to the sender. Visit our tracking page to find out if this has happened. You will need to speak to the sender for further instructions.

If you have a Green calling card: Your parcel is with one of our local neighbourhood couriers who will have left their mobile number on the calling card. You can also find their number on our tracking page. You can text or call them directly to rearrange your parcel.

 

Can I collect my parcel instead of rearranging?

This will depend on where your parcel is in its journey to you.

If your parcel is available to be collected from our depot, you will be given the option to arrange this on our tracking page. If you want to collect your parcel from your local depot, please complete the form when prompted to ensure your parcel is ready for collection.

You can read more about collecting your parcel from your local Yodel depot here

 

Related topics: Collection & depot information

If you haven't been able to find what you have been looking for, get in touch with our Customer Service team via a channel that suits you