My Click & Collect parcel is late

We are sorry if your Click & Collect parcel order has not been delivered to your local Yodel Store within the estimated delivery time. In this instance we require more information from you. Please contact our Webchat team.

If you have returned an item through the Return to Yodel Store service, please contact your selected retailer first to see if they have received the item. If not, please contact our Webchat team.

For queries about Yodel Direct, please visit the Yodel Direct Webchat.