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We're currently experiencing some technical issues with our Live Chat and customer service telephone line. You can continue to track your parcel here.

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My Click & Collect parcel is late

We are sorry if your Click & Collect parcel order has not been delivered to your local Yodel Store within the estimated delivery time. In this instance we require more information from you. Please contact our Webchat team.

If you have returned an item through the Return to Yodel Store service, please contact your selected retailer first to see if they have received the item. If not, please contact our Webchat team.

For queries about Yodel Direct, please visit the Yodel Direct Webchat.

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Related questions

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Why has my parcel been sent to a different Yodel Store?

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I received an email to say my parcel is now in store to collect, but I have no collection code

How to use Click & Collect

How long do I have to collect my parcel?

I have returned a parcel, but have not received my refund

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Registered number: Registered address: VAT number:
05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714
Registered number:
05200072 - Registered in England & Wales
Registered address:
Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB
VAT number:
413903714
© 2023 Yodel Delivery Network Limited