May 2022: We're aware of reports of emails and text messages being sent to customers pretending to be from parcel delivery companies, including Yodel. We will never send emails or text messages asking you to provide your bank details or phone number and we will never ask for a fee for redelivery of a parcel. Click here for more information.

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Can I give you extra information to help you deliver my parcel?

If our driver might need a little extra help to deliver your parcel, you can let us know via the additional notes section within the Yodel Parcel Tracker app. Download the app and you can pass over information such as:

Secure gate access codes

Communal living access codes

Directions to find your property/ door

Additional notes to aid you to answer the door such as knock louder or to wait a little longer at the door

Related questions

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