Yodel does not arrange refunds or exchanges. Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. Returns to online retailers typically take 3-5 working days (from the day our driver collects the parcel from the Yodel store). Please allow the retailer a few days to process your return and arrange your refund or exchange.
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No need to own a printer to return using Yodel! Find out here how to print in store if you cannot print your label yourself.
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To get the best experience with the Yodel Parcel Tracker app, make sure you include your email address and your mobile number when you’re ordering online.
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When you are ordering items online with a retailer, if they offer Click & Collect it will be shown in the online flow. Please choose the Yodel Store of your choice and let us do the rest. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. This communication will also include your collection code.
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If you have purchased a label from our website that you no longer need, are unable to print or has the wrong address, follow the link below. We will automatically refund the label as long as it has not been used.
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