News, Blogs & Press Releases

Keep up to date with Yodel and our latest announcements

GET IN TOUCH WITH OUR PRESS OFFICE

Drop us an email

Contact Press Office

READ WHAT OUR CLIENTS HAVE TO SAY ABOUT US

Learn what it's like to work with us

Yodel Testimonials

Filter by date

Filter by topic

Reset filters

Understanding and Improving Customer Experience – The Benefit of NPS and CSAT

Since 2013, Yodel has been on a mission to gather and evaluate customer satisfaction feedback. Understanding the value of customer experience insight, we have collated more than 5 million customer reviews via our award-winning Have Your Say programme, which measures overall satisfaction and likelihood to recommend. The programme also allows us to assess satisfaction against nine specific elements of the delivery process.

Continue reading