Mini Market in Morpeth wins national award for outstanding customer service
• Bals Mini Market in Morpeth, Northumberland, rises to the top of thousands of stores across the country in the Yodel Store of the Quarter awards.
January 2024, London, UK - A convenience store in Morpeth has beaten thousands of shops across the country to take home a national accolade for outstanding customer support and service to the local community. Yodel’s ‘Store of the Quarter’ awards recognise excellent customer satisfaction and service levels across the Deliver to Yodel Store network (formerly known as Collect+ delivered by Yodel). The network comprises thousands of newsagents, convenience stores, petrol stations and supermarkets.
Bals Mini Market on First Avenue is a vibrant hub of the local community of Morpeth and handled approximately 4,600 parcels during the quarter. It was awarded the accolade by Yodel which takes several factors into account, and it achieved an impressive customer feedback rating of five stars from September to December in 2023, a peak time for parcel deliveries.
Yodel has seen customer-to-customer volumes double since 2022 as a result of a rise in people buying and selling on marketplaces like Vinted and eBay. Its network of shops across the country means people in the UK are never far from a pickup and drop off point.
Mrs Harjinder Kaur Bal , Store Owner of Bals Mini Market, said; “When we received the call about being awarded Store of the Quarter, we felt incredibly proud for everyone working in the store. We’re passionate about the local community and everyone in the shop goes above and beyond to support our customers.”
Liam Rogan, Out Of Home Director at Yodel, said: “This Morpeth convenience store provides an excellent example for the rest of our stores across the UK, and we are delighted to be awarding them with the Store of the Quarter. The success of the store wouldn’t be possible without an outstanding quarter for the driver that serves it, and we would also like to congratulate Claire Wilcocks, from our Gateshead site for such a sterling effort.”