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Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week

Parcel carrier releases new features which allow customers to change delivery options up to one hour before the delivery is due

Parcel carrier Yodel has appointed industry expert, Carl Moore, as its new network operations director

The parcel carrier is celebrating the six millionth response to its ‘Have Your Say’ customer survey.

CollectPlus, Yodel’s store-based delivery and returns service, is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge.

Parcel carrier shortlisted for awards across Logistics, Customer Experience, IT and HR

Five years after its launch, Our award-winning customer feedback programme has evolved and continues to influence the way we deliver. The survey has already won multiple awards and the evolved programme is nominated once again.

20 professional race teams, including 2018 Tour de France winner Geraint Thomas and Giro d’Italia winner Chris Froome, will be taking part and will be relying on Yodel to keep it moving at every stage of the tour.

Parcel carrier Yodel today announced that its customer feedback programme, Have Your Say, has been shortlisted for the UK Customer Experience Awards.

For customers, the attitude of the driver who delivers their items makes a really big difference in how they assess their overall retail experience. This isn’t just an assumption. It’s empirical fact backed up through extensive customer research.