In 2024, we began working with the ThinK Wine group, collecting and delivering their vast range of wines to their valued customers.
We sat with the team to talk working with Yodel, and how we’re supporting their growth in the UK through a reliable and excellent final-mile .
How did you hear about Yodel?
Another local e-commerce business highly recommended Yodel’s services after we experienced issues with other couriers and we haven't looked back!
What made you transition for Yodel as your carrier of choice?
The customer service of our previous courier fell short, which was a challenge since we often handle time-sensitive matters. Switching to Yodel has given us the confidence that everything will be managed efficiently and effectively.
How straightforward is the process for arranging collections?
Perfectly straightforward! We use Shiptheory and Shopify to print our labels, and our friendly courier, Andy, arrives on time every day to collect them - an impeccable part of Yodel’s service!
How is the support at Yodel from your Account Manager?
Laura is fantastic! As we handle time-sensitive matters, she’s always just a phone call or video call away, ready to help me resolve any rare issues quickly.
How has Yodel supported your growth as a business?
Yodel has played a key role in supporting ThinK Wine’s growth by providing a reliable and efficient delivery service. As a small business that values quality and customer satisfaction, we need a courier that ensures our products arrive on time and in perfect condition. Yodel’s seamless integration with our shipping platforms, punctual collections, and excellent customer support, especially from Laura and Andy, have allowed us to focus on expanding our reach without worrying about logistics. Their dependable service has given us the confidence to scale while maintaining the high standards our customers expect.
What stands out most about Yodel from other carriers you’ve worked with?
We have to say Andy, our Yodel driver, for the consistency and reliability of the service. He arrives on time every day without fail, ensuring our shipments go out smoothly. But beyond that, Andy truly goes the extra mile, he knows all our names, and is an absolute joy to work with. His friendly and professional attitude makes the whole process effortless, and it’s clear he genuinely cares about doing a great job. Unlike other carriers we've worked with, Yodel provides a seamless experience from label printing to final delivery, giving us peace of mind that our customers will receive their orders on time.
How have Yodel supported you with any challenges/during busy periods?
Yodel has been incredibly supportive during busy periods like Christmas, and during any challenges we’ve faced. Their team is always responsive and ready to help, ensuring that our deliveries continue to run smoothly, even when demand is high.Whether it’s handling an increased volume of orders or troubleshooting last-minute concerns, Yodel’s efficiency and commitment give us the confidence to keep things running seamlessly.
How have you found the customer service with Yodel when required?
The process of raising queries with Yodel has been smooth and efficient, thanks to eRin and the customer service team. eRin’s software makes it easy to log and track any issues, ensuring quick resolutions, while the CS team is always responsive and helpful. Whether it’s a delivery query or a general concern, the support we receive is proactive, friendly, and solution-focused. Having such a reliable system and team in place gives us extra confidence in Yodel’s service and keeps everything running seamlessly.
Would you recommend Yodel to other businesses as a delivery solution?
Absolutely! We would highly recommend Yodel to other businesses as a delivery solution. Their reliable service, efficient handling of deliveries, and exceptional customer support, particularly from people like Laura, Andy, and the team - have made a significant positive impact on our operations. Whether it's managing time-sensitive shipments or handling busy periods with ease, Yodel consistently delivers top-notch service. Their seamless integration with our systems and dedication to providing a hassle-free experience make them a fantastic choice for any business looking for a dependable courier.