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CollectPlus, Yodel’s store-based delivery and returns service, is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge.

Parcel carrier shortlisted for awards across Logistics, Customer Experience, IT and HR

Five years after its launch, Our award-winning customer feedback programme has evolved and continues to influence the way we deliver. The survey has already won multiple awards and the evolved programme is nominated once again.

20 professional race teams, including 2018 Tour de France winner Geraint Thomas and Giro d’Italia winner Chris Froome, will be taking part and will be relying on Yodel to keep it moving at every stage of the tour.

Parcel carrier Yodel today announced that its customer feedback programme, Have Your Say, has been shortlisted for the UK Customer Experience Awards.

Letting customers know what’s happening as their purchases progress through the delivery journey is essential in any online retail transaction. It provides reassurance, heightens convenience and removes the need for customers to chase information up.

For customers, the attitude of the driver who delivers their items makes a really big difference in how they assess their overall retail experience. This isn’t just an assumption. It’s empirical fact backed up through extensive customer research.

At Yodel we understand that there’s a science to customer satisfaction. The formula for getting it right is complex and constantly subject to change. But we are committed to delivering the best customer experience possible, along with our retail partners.

We’re excited to announce the launch of our driver tracking map feature on our website

Customer expectations are evolving at a rapid pace and it can be challenging to stay ahead of them. If you don’t know what makes for a truly satisfying customer experience, you can’t deliver it and your net promoter score will suffer as a result.