News, Blogs & Press Releases

Insight is a wonderful thing. In the retail sector it has the power to turn customer experience around, boosting satisfaction (CSAT) and net promoter scores (NPS) in the process. And this is why, for some years now, Yodel has invested heavily in customer research.

Since 2013, Yodel has been on a mission to gather and evaluate customer satisfaction feedback. Understanding the value of customer experience insight, we have collated more than 5 million customer reviews via our award-winning Have Your Say programme, which measures overall satisfaction and likelihood to recommend. The programme also allows us to assess satisfaction against nine specific elements of the delivery process.

Our exciting, new Inflight product, which will transform shoppers’ delivery experiences, is due to launch later this year and right now we’re developing and testing our new tracking site in readiness

UK parcel carrier receives top honours for technology innovation at Real IT Awards and National Tech Awards

Just like our day to day operations, teamwork is at the heart of the tour and we’re so proud to be the official logistics partner for this brilliant British event.

We’re excited to be launching our new integrated service, which enables retailers to own every step of the online, customer journey

Our recent survey shows communication is one of the four factors that most impact customer satisfaction.

UK parcel carrier Yodel is celebrating the five millionth response to its ‘Have Your Say’ customer survey.

Chosen charity partner supports vulnerable veterans in their journey back to work

Our most recent survey has shown huge growth in the number of clients who would recommend our services