Yodel and Twitter clarification

As a company we encourage feedback from customers, clients and other stakeholders and have a dedicated Twitter presence to help with customer queries @YodelOnline. We sent a letter to Twitter on 9th May 2012. The letter was sent in good faith and was seeking to address genuine concerns we had with what we considered to be potentially defamatory content on the site and the hijacking of customer conversations. Twitter and other social media provide an open and honest channel for discussion, which we are fully supportive of and we will continue to use as a method of communication.