Customer focused returns

How customer focused returns can drive loyalty and positive ROI



5 key facts about returns

1. 90% of online shoppers would shop more frequently with a retailer that offered refund at point of return.

2. 80% identify choices in returns channels as an important factor. 

3. 75% of 35-44 year olds are interested in a 'try before you buy' model for their online purchases.

4. 45% of online shoppers have abandoned a purchase online because of a lack of choice of returns channels.

5. 38% of online shoppers prefer collect from home.


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