Across our depots nationwide, Yodel colleagues have gone the extra mile in providing outstanding customer service along with kind gestures filled with compassion during COVID-19.
We love to celebrate Yodel's #EverydayHeroes and want to share stories of our colleagues going the the extra mile.
Our wonderful colleagues at our Basildon depot donated parcels containing food and drink to Street Spirit, an organisation run by volunteers who support the homeless in Southend. Lucy Watts, the Street Spirit Team Manager said "We would like to say a huge thank you to the kindness and generosity of Yodel. Our shelter provides food and shelter for over 100 rough sleepers in the Southend area and Yodel's contribution made a huge impact in a time where food is extremely difficult to get hold of".
Over at our support functions office in Liverpool, colleagues donated a generous £1,500 to The Whitechapel Centre, A leading homeless and housing charity in the Liverpool City Region. Gemma Downey, our Facilities and Engineering Manager, said "It has been rewarding to see all the colleagues getting involved in our appeal - the response has been amazing."
The sunny Easter weekend saw our amazing colleagues from our Leamington and Sandwell depots teaming up with Salute The NHS, in delivering over 8,000 Easter Eggs and over 3,000 Hot Cross Buns, to 7 hospitals across the country, covering a total of 1,418 miles.
In Norwich, driver Robert Daynes, recently moved out of the comfort of his own home into a local hotel so he could continue delivering essential items to the homes of others whilst staying away from a vulnerable family member currently undergoing radiotherapy. On top of this, Robert has also signed up as an NHS volunteer and has offered his help to an elderly customer who has recently lost her husband, with her shopping.
Over in Hatfield, Lisa Piper, Team Manager, and Diane Newton, Transport Operator, have been shopping in their own time to buy and deliver essential items for a fellow colleague, Phil Porter, who is classed as high risk as he is over 70. Phil is the longest serving driver at the Hatfield depot and is currently in isolation to keep himself and others safe. Lisa and Diane took it upon themselves to regularly check up on Phil, and to ensure his cupboards are stocked. Daniel Burt, our Regional Transport Manager for the South commented "I couldn't be prouder of these two!"
David Straker, a driver from our Reading depot (below), helped out an elderly couple whilst delivering to them and finding out they were in need of some essentials, but couldn't leave the house. David popped to a nearby shop and delivered back some milk and tea bags all whilst following social distancing guidelines. The couple were overwhelmed with his kindness.
We want to say a massive thank you to all of our Yodel Everyday Heroes, who have continued to work tirelessly over recent weeks. From all of our drivers through to those in our depots, your generous efforts have helped our Nation stay home, and stay safe.