News, Blogs & Press Releases

Have Yodel Suspended Collections or Deliveries? Yodel News

19th December

Hear the latest on Yodel's Christmas delivery service direct from our executive chairman, Dick Stead.

16th December

The build-up of parcels at our national sort centres last week was cleared at the weekend. Many of these deliveries have already been made and will be completed by tomorrow.  We would like to apologise to anyone whose parcel was affected by this.

We are now operating a normal Christmas service. New parcels are coming into our operation and flowing freely through our network. A small number may be subject to a slight delay, as is normal for this time of year, and we're working to ensure all deliveries are made as swiftly as possible.

14th December

We can confirm that the parcel backlog in our central sorting facilities has been cleared and these parcels are now in our network of local service centres for delivery between Monday and Wednesday this week (15 - 17 December).

This follows the deferment of some additional consignment collections from our clients last Thursday and Friday, which enabled us to use this weekend to process the outstanding parcels which had come in since Black Friday / Cyber Monday.

As planned, scheduled collections of parcels from our clients into our central sorts will resume in full, on Monday (15 December). New parcels entering the Yodel network may still be subject to a 24-48 hour delay which is reflective of normal Christmas peak operations.

We have liaised closely with our retail clients and we expect a slowdown in the number of consignments to be sorted over the next week; this means that parcel volumes will be at the levels originally forecast, and that the Yodel Christmas network was designed to handle. We will be closely monitoring this situation to ensure that all parcels are out for delivery before Christmas. Customers can follow the progress of their parcels by visiting the tracking page on MyYodel.co.uk.

We apologise to everyone who has been impacted by the backlog, which was due to higher than expected parcel volumes, and we are pleased to confirm that these parcels will be delivered over the next three days.

12th December

Following our statement yesterday and today's media coverage we would like to reassure shoppers that there is no suspension to our delivery service and deliveries will continue to be made through the weekend. Today, we have re-commenced many collections from our clients, with the remainder coming back on line no later than Monday. We are working with all our clients to manage the flow of new volume into our network. By Monday we expect to resume our normal service.

We would like to apologise for any inconvenience that may have been caused to our clients and their customers.

Read about what is actually going on  here.

11th December

The recent, well documented, Black Friday, Cyber Monday and other retail promotions have resulted in unexpectedly high parcel volumes across the carrier industry. On these key days we have experienced volumes that were up to 26 per cent over the forecast from our clients.

We are working with all our clients to manage the flow of new volume into our network. There is a 24- 48 hour deferment on some of the new parcels coming into our sort centres, in order for us to process the product already in our care.

We would like to reassure shoppers that there is no suspension to our delivery service. Deliveries will continue throughout this period, and we are working hard to ensure that these are made as soon as possible, however some parcels may be delayed for up to 72 hours. By Monday we expect to resume our normal service. We would like to apologise for any inconvenience this may cause to our clients and their customers.

We are working closely with our clients on their forecasted parcel volumes for the coming weeks, based on this we are confident that the action we are taking will ensure that normal service is resumed after the weekend.

Read about what is actually going on here.

Chat to one of our advisors