Send
Track
Return
Articles
Back

Articles

News
Blog
Store Locator
Business Services
Back

Business Services

Parcel delivery solutions
Commercial shipping
International
Specialist
Weekend
Next day
Returns
Click & Collect
Home collections
Marketplaces
Back

Marketplaces

eBay
Vinted
Help Centre
  • Client Zone
    • My Account
    • Log in

    • Sign up
  • Send
  • Track
  • Return
  • Articles
    • News
    • Blog
  • Store Locator
  • Business Services
    • Parcel delivery solutions
    • Commercial shipping
    • International
    • Specialist
    • Weekend
    • Next day
    • Returns
    • Click & Collect
    • Home collections
  • Marketplaces
    • eBay
    • Vinted
  • Help Centre
    • My Account
    • Log in

    • Sign up

Why has my parcel been sent to a temporary pick-up location?

During busier time periods, we may set up temporary pick-up locations in your local area for you to collect your parcel at a time that suits you. If your parcel is available to collect from one of these locations, you will receive an email and or SMS advising you of the address and the times your parcel will be available for collection.

To collect your parcel, you will need to bring the email or SMS that you received from Yodel advising you to collect your parcel along with a form of ID. If someone is collecting your parcel on your behalf, they will need to bring the SMS/ email and the ID for the recipient that is named on the parcel.

Look out for our branded van and our friendly driver will be there to give you your parcel. If your parcel isn’t collected on that day, we will attempt to deliver your parcel via your requested method the following working day. Your driver will still attempt to deliver your parcel to an address three times as standard if a home delivery into your chosen Yodel Store.

Top
    About Yodel
  • About us
  • Testimonials
  • Careers
  • Yodel Thinking
  • In the Driving Seat
  • Download the Yodel app
  • Our services
  • Help
  • Contact us
  • Yodel Business Services
  • Yodel Store Services
  • Send a parcel
  • Click & collect
  • Prohibited & Restricted Items
  • Our policies
  • Our policies & reports
  • Client Zone
  • Terms & Conditions
  • Privacy & Cookies Policy
  • Accessibility
  • Follow us
    image/svg+xml
Registered number: Registered address: VAT number:
05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714
Registered number:
05200072 - Registered in England & Wales
Registered address:
Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB
VAT number:
413903714
© 2025 Yodel Delivery Network Limited