We're here to help
Speak to our customer service team online
Our free webchat facility is the quickest and easiest way to contact our customer service team. You can also access webchat once you have tracked your parcel.
Monday - Friday*: 8am - 10pm
Saturday: 8am - 5pm
*Webchat will not be operating on Bank Holiday Monday, 6th May
Want to speak to us?
If you haven't found your answer on the website or you wish to speak to someone, you can call us on: 0344 755 0117.
Calls to this number cost the same as national rate and will be included within national rate inclusive packages. This applies to calls from any phone line, including mobile, landline and payphone.
Please have your parcel tracking ID ready.
Monday to Friday*: 8am - 7pm
Saturday: 9am - 1pm
*Our phone lines will be closed on Bank Holiday Monday, 6th May