Read about our updates relating to COVID-19 here

Contact Yodel

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Contact channels to suit you

Your Tracking

See where your parcel is, when you want

This is the best way to see where your parcel is and when it's planned to arrive. Just visit Track, with your parcel reference number or your "Sorry we missed you" card ID.


Speak to our customer service team online

Our free Webchat facility is the quickest and easiest way to contact our customer service team. You can also access Webchat once you have tracked your parcel.

Opening times:

Monday - Friday*: 8am - 7pm

Saturday: 9am - 5pm

Sunday: Closed



Help FAQs

Full of information, right at your fingertips!

If you are unsure of what to do next, where you parcel is or what the tracking is telling you then have a look at the Yodel help centre.

It's full of information that should answer most of the questions you have.