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Contact channels to suit you

Your Tracking

See where your parcel is, when you want

This is the best way to see where your parcel is and when it's planned to arrive. Just visit Track, with your parcel reference number or your "Sorry we missed you" card ID.


Speak to our customer service team online

Our free webchat facility is the quickest and easiest way to contact our customer service team. You can also access webchat once you have tracked your parcel.

Opening times:

Monday - Friday*: 8am - 10pm

Saturday: 8am - 5pm

Sunday: Closed



Help FAQs

Full of information, right at your fingertips!

If you are unsure of what to do next, where you parcel is or what the tracking is telling you then have a look at the Yodel help centre.

It's full of information that should answer most of the questions you have.

Call Yodel

Want to speak to us?

If you haven’t found your answer on the website or if you would like to speak to someone you can call our Customer Service team.

Yodel’s Customer Service number is 0344 755 0117

Calls to this number cost the same as national rate and will be included within national rate inclusive packages. This applies to calls from any phone line, including mobile, landline and payphone. 

Please have your parcel tracking ID ready.

Opening times: 

Monday to Friday: 8am - 7pm

Saturday: 9am - 1pm

Sunday: Closed