Contact Yodel

We're here to help

Contact channels to suit you

Your Tracking

See where your parcel is, when you want

This is the best way to see where your parcel is and when it's planned to arrive. Just visit Track, with your parcel reference number or your "Sorry we missed you" card ID.

Help FAQs

Full of information, right at your fingertips!

If you are unsure of what to do next, where you parcel is or what the tracking is telling you then have a look at the Yodel help centre.

It's full of information that should answer most of the questions you have.

Web Chat

Speak to our customer service team online

Our free webchat facility is the quickest and easiest way to contact our customer service team. You can also access web chat when you have tracked your parcel.

Opening times: Monday - Saturday: 8am - 10pm.

Sunday: 9am - 5pm.

Call Yodel

Want to speak to us?

If you haven't found your answer on the website or you just need to speak to someone, you can call us on: 0844 755 0117 .

Please note calls cost 1p per minute plus your telephone company's network access charge.

Remember to have your parcel tracking ID ready.

Opening times: Monday to Saturday: 8am - 10pm.

Sunday: 9am - 5pm.