Due to COVID-19 restrictions, our Customer Service telephone team is currently unavailable. You can still get in touch with our team via Webchat

Providing safe deliveries to customers during this time is really important to us at Yodel. Read about changes we have made to help protect our customers and our colleagues here

Contact Yodel

We're here to help

Contact channels to suit you

Your Tracking

See where your parcel is, when you want

This is the best way to see where your parcel is and when it's planned to arrive. Just visit Track, with your parcel reference number or your "Sorry we missed you" card ID.

Webchat

Speak to our customer service team online

Our free Webchat facility is the quickest and easiest way to contact our customer service team. You can also access Webchat once you have tracked your parcel.

Opening times:

Monday - Friday*: 8am - 7pm

Saturday: 9am - 5pm

Sunday: Closed

 

Help FAQs

Full of information, right at your fingertips!

If you are unsure of what to do next, where you parcel is or what the tracking is telling you then have a look at the Yodel help centre.

It's full of information that should answer most of the questions you have.

Call Yodel

Want to speak to us?

Due to COVID-19 advise, we have had to make some changes to our Customer Services setup. Our Customer Service phoneline is temporarily closed, however you can still contact Yodel via our online Webchat.

Yodel’s Customer Service number is 0344 755 0117

Calls to this number cost the same as national rate and will be included within national rate inclusive packages. This applies to calls from any phone line, including mobile, landline and payphone. 

Please have your parcel tracking ID ready.

Opening times: 

Monday to Friday: 8am - 7pm

Saturday: 9am - 1pm

Sunday: Closed

 

 

How to contact Yodel during COVID-19?

How to get in touch with our Customer Service team

Due to COVID-19 advise, we have had to make some changes to our Customer Services setup. Our Customer Service phoneline is temporarily closed, however you can still contact Yodel via our online Webchat.

You can also access Webchat once you have tracked your parcel.

Opening times:

Monday - Friday: 8am - 7pm

Saturday: 9am - 5pm

Sunday: Closed

Our teams are a little busier than normal currently but please bear with us as we aim to support all of our customer enquiries.