Due to COVID-19 restrictions, our Customer Service telephone team is currently unavailable. You can still get in touch with our team via Webchat
Providing safe deliveries to customers during this time is really important to us at Yodel. Read about changes we have made to help protect our customers and our colleagues here
We're here to help
See where your parcel is, when you want
This is the best way to see where your parcel is and when it's planned to arrive. Just visit Track, with your parcel reference number or your "Sorry we missed you" card ID.
Full of information, right at your fingertips!
If you are unsure of what to do next, where you parcel is or what the tracking is telling you then have a look at the Yodel help centre.
It's full of information that should answer most of the questions you have.
Want to speak to us?
Due to COVID-19 advise, we have had to make some changes to our Customer Services setup. Our Customer Service phoneline is temporarily closed, however you can still contact Yodel via our online Webchat.
Calls to this number cost the same as national rate and will be included within national rate inclusive packages. This applies to calls from any phone line, including mobile, landline and payphone.
Please have your parcel tracking ID ready.
Opening times:
Monday to Friday: 8am - 7pm
Saturday: 9am - 1pm
Sunday: Closed
How to get in touch with our Customer Service team
Due to COVID-19 advise, we have had to make some changes to our Customer Services setup. Our Customer Service phoneline is temporarily closed, however you can still contact Yodel via our online Webchat.
You can also access Webchat once you have tracked your parcel.
Opening times:
Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm
Sunday: Closed
Our teams are a little busier than normal currently but please bear with us as we aim to support all of our customer enquiries.
