Due to COVID-19 restrictions, our Customer Service telephone team is currently unavailable. You can still get in touch with our team via Webchat

Providing safe deliveries to customers during this time is really important to us at Yodel. Read about changes we have made to help protect our customers and our colleagues here

eRin Client Portal

Yodel's tracking and information portal for clients

eRin is our bespoke client portal

We believe in being open and transparent with all of our clients, which is why we created eRin. It provides our clients with secure access to all details on their parcels within our network. Furthermore, eRin can be accessed from any device.

“I’ve put a few people in front of eRin with no training and they all got on really well! It was really simple for them to use and anything they weren’t too sure on was found in the FAQ’s. It’s going really well. I personally love it”

Pilot user of eRin

Features and benefits of eRin

  • Search for individual parcels via postcode, parcel ID or date range search filters
  • See all of your parcels details and full journey in one, easy to view screen – with any relevant signatures available to view straight away
  • Track all parcels sent through the Yodel network
  • Have full visibility of any Inflight customer changes throughout a parcel’s journey
  • Receive alerts detailing any operational or network issues 
  • Coming soon, track your international, offshore and CollectPlus parcels

Want to know more about our Have Your Say Dashboards?

Have Your Say Dashboards

Hear what our clients have to say

Yodel Testimonials