Read what our clients have been saying about us.
Feedback is a key measurement of success and a way for us to identify areas for improvement. Our 'Have Your Say' customer satisfaction survey drives change throughout our business. Below is just some of the feedback we have received from our clients.
eflorist needed a carrier to help succeed in reaching their Mother's Day customer service goals
"Yodel made a real difference for us this Mother's Day with a record amount of deliveries made during Mother's Day. The team at Yodel were extremely proactive and our delivery success rate % was the highest it has ever been. Yodel really helped us exceed our goals this year."
Have a look at eflorist's range here
Paul Isaia,
UK Regional Director at eflorist
Serenata Flowers needed a partner to ensure a high quality, next day delivery service for their customers.
"Since 2013, Yodel have been an integral supplier to our business, our customers and those receiving a bunch of Serenata Flowers on their doorstep. We have always used Yodel’s Next Day service, and this coupled with the opportunity Yodel offered to inject into Yodel’s network at 11pm, meant our customers could order until late at night and our bunches are kept fresh once with our customers for longer.
Yodel have improved year on year, particularly over the peak flower periods, with 2019’s Mother’s Day their best performing yet with a high first-time delivery success rate, but also equally important, providing valuable information upfront to pass on to our customers, successfully managing their expectations.
We’re looking forward to continuing our relationship with Yodel in the future and further delighting our customers on their doorstep."
Take a look at Serenata Flowers website here
Martin Johansson
Managing Director, Serenataflowers.com
Yodel worked with us to create a suite of delivery options to suit our shoppers' needs.
"Yodel worked with us to create a suite of delivery options that suit our shoppers. Through collaborative working, we were able to implement scalable operational strategies that benefit our business and our customers as we grow.
Yodel have consistently exceeded expectations through proactively suggesting new ideas and approaches that we can take advantage of including process changes that tails.com could implement to allow for a smoother experience and improved customer service for our shoppers.
Having access to Yodel’s Have Your Say programme allows us to monitor that our customers are consistently receiving the best possible experience from the partnership".
Caroline Curtis,
Supply Chain Manager at tails.com.
SweetSpot, the organisers of the Tour of Britain, Women's Tour and Tour Series, needed a reliable delivery partner to deliver every stage of each tour
“We’re delighted to be working with Yodel. They have been our long-standing logistics partner and without their support and expertise we simply wouldn’t be able to run our premier sporting events. The role they play in moving hundreds of tonnes of equipment around the country is vital.
Yodel has been supplying logistics for our races, including the Tour of Britain, the Women’s Tour, Tour Series and Tour Ride, since 2010. For a single event, such as Tour of Britain, they will transport over 12,000 items, including hospitality and safety equipment, the all-important finishing line gantry and winners’ podium, as well as the teams’ apparatus.
Our events attract the world’s elite cycling teams, including the likes of Mark Cavendish and Geraint Thomas, and are televised around the world each day. We need a reliable logistics partner to make it happen, and we have that in Yodel.”
Mick Bennett,
Race Director at SweetSpot Management, organisers of Tour of Britain
Arena Flowers needed full support during their busy Valentine's and Mother's Day periods.
"I fully appreciate that this is a challenging day for you all so briefly wanted to place on record our appreciation for the support you've provided Arena across the past 48-72 hours. I think I'm correct in saying that we hit every single trailer slot booked and loaded each one ahead of schedule, despite this being our biggest ever week.
This is remarkable and reflects not only the tightly run operation in our business but also the excellent support provided by your team on the ground and that should be acknowledged.
I hope you're able to reflect on a job well done later today, as the final consignments are successfully delivered"
You can check out Arena Flowers range here.
John Hackett,
Managing Director, Arena Flowers Ltd.
Yodel have always been the best carrier at delivering our products.
‘Yodel have always been the best carrier at delivering our products.
We see a very low number of damages that have decreased continuously throughout our relationship, which were enabled with the help and support of Yodel’s operational team and our account manager.
We have an evolving and honest, developing relationship, which enables us to work together to improve the service we provide our customers’
Andy Hawker
Head of Logistics, Laithwaite's Wine
In 2015, after probably one of the hardest peak seasons encountered, we quickly realised we needed another UK carrier to work alongside us to ensure our customers receive a good delivery service.
In 2015, after probably one of the hardest peak seasons encountered, we quickly realised we needed another UK carrier to work alongside us to ensure our customers receive a good delivery service.
After meeting with various carriers we opted for Yodel because of the team's attention to detail and understanding of our customers' needs.
When we partnered with Yodel in April 2016 we quickly noticed that deliveries were more than meeting our expectations, which in turn resulted in less customer contact due to Yodel's excellent tracking detail.
We have the full support of the Yodel customer services team, which really helps our own customer services department deal with any queries that we receive.
All collection times have been met with no real issues and we have had excellent support throughout our peak period even at times when we thought this was not possible.
Yodel is always looking at ways to improve our delivery and support us 100%.
Our account manager is always on hand and no task is too big or small.
Liz Edden, Internet Manager, Footasylum
Yodel’s innovative approach to finding solutions for today’s busy shopper helps to keep us ahead of the pack.
"As the UK’s second largest pureplay etailer, we know that a positive delivery experience is vital to ensuring customer loyalty. Yodel’s innovative approach to finding solutions for today’s busy shopper helps to keep us ahead of the pack as we strive to become a world class digital retailer."
Chris Haighton,
Head of Customer Service Transformation, Shop Direct