In 2015, after probably one of the hardest peak seasons encountered, we quickly realised we needed another UK carrier to work alongside us to ensure our customers receive a good delivery service.
After meeting with various carriers we opted for Yodel because of the team's attention to detail and understanding of our customers' needs.
When we partnered with Yodel in April 2016 we quickly noticed that deliveries were more than meeting our expectations, which in turn resulted in less customer contact due to Yodel's excellent tracking detail.
We have the full support of the Yodel customer services team, which really helps our own customer services department deal with any queries that we receive.
All collection times have been met with no real issues and we have had excellent support throughout our peak period even at times when we thought this was not possible.
Yodel is always looking at ways to improve our delivery and support us 100%.
Our account manager is always on hand and no task is too big or small.
Liz Edden, Internet Manager, Footasylum