We've been acquired by InPost. Learn more about this here.

✕

Yodel Driver & Courier Terms and Conditions

Non-Employees

Please note that your acceptance of these Terms is required for your use of the App. If you don’t accept these terms you will be unable to use the App, which may result in you being unable to provide and be paid for services supplied to Yodel.

 WHO WE ARE AND PURPOSE OF THESE TERMS

We, Yodel Delivery Network Limited (Yodel, we, us), with company number 05200072 and registered office Skyways Hub, Speke Road, Speke, Liverpool, L70 1AB, license you to use:

  • Yodel Driver and Courier mobile application software 24.0.0 and ICRA 6.5.3 (Apps) and any updates or supplements to it;

  • The related online and/or electronic documentation, including any end user guidance materials provided to you by us (Documentation);

  • The data provided to you via the Apps which enables you to provide the relevant service to us, including but not limited to information relating to parcel deliveries (Apps Data), as permitted in these terms.

By accepting these terms, you agree to the obligations set out in these terms.

YOUR PRIVACY  

Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy and it is important that you read that information.

APP STORE’S TERMS

The ways in which you can use the App may also be controlled by the rules and policies of the App Store (whether this is a public or enterprise App Store) from which you downloaded the Apps. 

CHANGES TO THESE TERMS 

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce from time to time. 

We will give you at least 30 days' notice of any change.  We may contact you by email, via push notifications or using a banner in the App to notify you of any changes.

If you do not accept the notified changes you will not be permitted to continue to use the Apps and the Apps Data, which may result in you being unable to provide and be paid for services supplied to Yodel.

CONNECTIVITY

In order to use the Apps and the Apps Data to provide any services to us, it is your responsibility to ensure that your mobile device is properly charged and that you have constant access to the internet, either via a mobile network or Wi-Fi connection.

You should make all efforts to ensure that you have continued access to the internet for the duration of each period in which you are engaged by us to provide any services.  

YOUR APP PROFILE

When you first download the Apps, you will be prompted to create a user profile. You must complete this process before you will be able to use the Apps or the Apps Data.

Your profile is personal to you, and you must never share your profile log-in details with any third party - including another Yodel worker - for any reason without prior permission from us. Additionally, you must not allow anyone else to access the Apps using your profile or log in details for any reason.

You should only log into your profile on one device at any one time. Should you have to use an alternative device to access your profile, you should first log out of any device on which you are currently logged into.

Your Apps profile includes your electronic picture and which you are required to share with a Customer, Police or Yodel security via the Apps when requested to do so.

USING THE APPS

HOW YOU MAY USE THE APPS AND THE APPS DATA

In return for your agreeing to comply with these terms you may:

  • download or stream a copy of the Apps onto a mobile device and view, use and display the Apps and the Apps Data on such device for the purposes of providing your contracted service to us only;

  • use any Documentation provided to you by us to support your permitted use of the Apps and the Apps Data;

  • receive and use any free supplementary software code or update of the Apps incorporating “patches” and corrections of errors as we may provide to you, and you agree that you shall install such updates when requested, to ensure the continued secure operation of the Apps;

  • only use the Apps Data for the purposes of providing a service to us.

When using the Apps in addition to complying with these Terms, you must also comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Apps.

If you download or stream the Apps onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

RESTRICTIONS ON USE OF THE APP AND THE APP DATA

You must not:

  • use or make any copy of the Apps Data for personal or malicious purposes, or for any purposes other than the provision of the services for which you are engaged to provide to us;

  • transfer the Apps or the Apps Data to anyone else, whether for money, for anything else, or for free. If you transfer to any third party any device on which the Apps are installed (whether by way of sale, donation, disposal or otherwise), you must remove the Apps from it prior to the transfer being finalised;

  • Intentionally or through any act or omission permit any third party to access the Apps or the Apps Data on your mobile device. You must not share your log in details to any third party or use them to grant a third-party access to the Apps or the Apps Data using your profile without prior, written permission from us;

  • use the Apps or the Apps Data in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Apps or the Apps Data;

  • disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Apps or the Apps Data nor attempt to do any such things;

  • update or amend the Apps with any software code or updates provided by any third party, unless directed to do so by us;

  • infringe our intellectual property rights or those of any third party in relation to your use of the Apps or the Apps Data (to the extent that such use is not licensed by these terms);

  • translate, merge, adapt, vary, alter or modify, the whole or any part of the Apps, Documentation or Apps Data nor permit the Apps or the Apps Data or any part of them to be combined with, or become incorporated in, any other programs;

  • use the Apps or the Apps Data in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;

  • back-up the Apps or the Apps Data to your mobile device, or any other device, or make any attempts to extract any information contained within the Apps; and

  • rent, lease, sub-license, loan, provide, or otherwise make available, the Apps or the Apps Data in any form, in whole or in part to any person without prior written consent from us.

UPDATES TO THE APPS

From time to time we may automatically update or request that you install an update to the Apps to improve performance, enhance functionality, reflect changes to the operating system or address security issues.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the Apps or the Apps Data, which may result in you being unable to provide and be paid for services supplied to Yodel.

BREACH OF THESE TERMS

We may end your rights to use the Apps and the Apps Data at any time by contacting you if: i) we have reason to suspect that you have broken these terms in any way; or ii) you are in breach of any other contract you have with us; or iii) any other contract you have with us is terminated; or iv) you are in breach of any applicable law, including data protection law.

If we end your rights to use the Apps and Apps Data:

  • You must stop all activities authorised by these terms, including your use of the Apps and any Apps Data, immediately upon instruction.

  • You must delete or remove the Apps from all devices in your possession and confirm to us that you have done this in writing.

  • We may disable your Apps profiles meaning that you will no longer be able to log into the Apps or access any Apps Data.

INTELLECTUAL PROPERTY RIGHTS  

All intellectual property rights in the Apps, the Documentation and the Apps Data throughout the world belong to us or our third-party licensors and the rights in the Apps are licensed (not sold) to you. You have no intellectual property rights in, or to, the Apps, the Documentation or the Apps Data other than the right to use them in accordance with these terms.

OUR LIABILITY

To the fullest extent permissible by law, we exclude all liability to you for your use of the Apps. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

We are not responsible for events outside our control. If our provision of the Apps or the Apps Data is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE  

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

GENERAL

No rights for third parties: This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999, to enforce any term of this agreement, or any similar law which may arise in any other jurisdiction.

If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later: Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Governing law:  These terms, and any claims arising out of, or in connection with them, are governed by, and construed in accordance with, the laws of England and Wales.