Track your parcel

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About tracking

COVID-19: Changes we have made

Keeping everyone safe during this time is very important to us. Read about changes we have made so you can continue to receive your parcels safely.

What does my tracking mean?

Understand what your parcel tracking is telling you

Find out

Collect your parcel

Prefer to collect your parcel? Enter your parcel tracking number above and select to collect

Need a little more help?

How do I track my parcel?

I'M EXPECTING A DELIVERY, HOW CAN I TRACK ITS STATUS?

You can track your parcel above, you’ll need your tracking number and your delivery postcode or get delivery updates on the go and download the Yodel app

Further help here

Why is there no tracking against my parcel?

If you have just ordered your goods it may take a short time for the parcel information to update on our systems. If you have had your parcel number for more than a day and there is no tracking information please contact the sender to verify the number is correct and that the parcel has been passed over to Yodel.

Further help here

I have received a Yodel card with a parcel reference number on it. What should I do next?

Firstly check the front of the card to see what instructions the driver has left...

Your parcel may be in a safe place on your property, with a neighbour, or our driver may still have it. If our driver still has the parcel please do the following; For green cards: The driver will have left their mobile number on the back of the card and you can contact them any time up untill 9pm.
For orange cards: Visit our self service page where you can select another day or arrange to collect from your local depot.

If we don't hear from you, we will automatically re-attempt delivery two more times on the next working day (Monday - Saturday)

Further help here