Due to planned technical updates, parcel tracking will be unavailable via our website & app between 5:30pm-11:30pm on Saturday 14th June. Our drivers will be out delivering and collecting parcels as normal. Head to our Help Centre for any queries.

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What do I need to bring with me to the depot?

You will need to bring the Yodel calling card that was left by the driver and one form of photographic ID e.g. passport or driving license. You must be aged 18 or over to collect your parcel from our depot.

If you need more information on your local depot, click here.

Related questions

Can someone else pick my parcel up from the depot?

Can I collect my parcel from a different depot?

How do I get in touch with Yodel to help with a complaint?

How to use Click & Collect

How do I rearrange my parcel delivery?

Tracking shows a missed delivery attempt but I was in. What do I do next?

Can I call the driver directly?

What information do I need to provide when making a complaint?

What is my parcel ID or tracking number?