Yodel Xperience provides customers seamless, retailer branded customer journey from order through to post delivery. Whether you're using a next day delivery or our Xpect Returns service.
Yodel Xperience delivery features:
- Integrated parcel tracking API to remove 'information blackout'
- Retailer branded customer messaging - SMS and email
- Unbranded 'Have Your Say' customer feedback survey
- Dedicated service desk, proactive reporting and real time data exchange
- Doorstep experience
- Delivery and returns option
Integrated parcel tracking API to remove 'information blackout'
As part of Yodel's Xperience delivery service, our integrated parcel tracking API will remove any period of 'information blackout' seen between you, Yodel and your customer.
Retailer branded customer messaging
Your customers will receive branded notifications - either SMS or email - during their delivery, keeping your customer connected with your brand throughout the delivery process.
Unbranded 'Have Your Say' customer feedback
Post Xperience delivery, your customes an still receive Have Your Say survey invites, allowing you to gather vital feedback on your customer's delivery.
Proactive reporting and real-time data exchange
We provide proactive reporting for all deliveries in real-time, allowing you to keep your customers up-to-date with their delivery process through your own channels
Additional features of using Yodel's enhanced, Xperience delivery service
In addition to all of the great features available on Xperience, your customers will receive the benefits from whichever service you select to enhance - whether it is Xpect with a two-hour delivery window sent to your customer on the morning of their delivery, or Xpert - offering specialist delivery options.