Firstly check the front of the card to see what instructions the driver has left...
Your parcel may be in a safe place on your property, with a neighbour, or our driver may still have it.
If our driver still has the parcel please do the following;
For green cards: The driver will have left their mobile number on the back of the card and you can contact them any time up untill 9pm.
For orange cards: Visit our self service page where you can select another day or arrange to collect from your local depot.
If we don't hear from you, we will automatically re-attempt delivery two more times on the next working day (Monday - Saturday)
Further Help Here