Providing safe deliveries to customers during this time is really important to us at Yodel. Read about changes we have made to help protect our customers and our colleagues here
Keep track of your parcel at all times.
Then your tracking reference number will be in the email. Just click on it and it will take you directly through to your tracking information.
If you need more information about your tracking then check out or Tracking help page.
Keeping everyone safe during this time is very important to us. Read about changes we have made so you can continue to receive your parcels safely.
So you were out. No problem. We'll leave a card. You can track your parcel above and have it rearranged.
Find out how
That's fine, simply let us know the day before you wish to collect from your local depot when you enter your tracking number above.
If you have just ordered your goods it may take a short time for the parcel information to update on our systems. If you have had your parcel number for more than a day and there is no tracking information please contact the sender to verify the number is correct and that the parcel has been passed over to Yodel.Further Help Here
Firstly check the front of the card to see what instructions the driver has left...
Your parcel may be in a safe place on your property, with a neighbour, or our driver may still have it.
If our driver still has the parcel please do the following;
For green cards: The driver will have left their mobile number on the back of the card and you can contact them any time up untill 9pm.
For orange cards: Visit our self service page where you can select another day or arrange to collect from your local depot.
If we don't hear from you, we will automatically re-attempt delivery two more times on the next working day (Monday - Saturday)Further Help Here