Client zone

Due to COVID-19 restrictions, our Customer Service telephone team is currently unavailable. You can still get in touch with our team via Webchat

Providing safe deliveries to customers during this time is really important to us at Yodel. Read about changes we have made to help protect our customers and our colleagues here

Track Your Parcel

Keep track of your parcel at all times.

Got a parcel you want to track?
Please enter your tracking number
Please enter your postcode
Find your tracking number

Find your tracking number or parcel ID

Were you left a card by a courier?

Were you sent an email?

Then your tracking reference number will be in the email. Just click on it and it will take you to your tracking information. 

If you need more information about tracking then visit the help section and select Tracking. Its has lots of information about anything from 'why there is no tracking information yet' to 'what does the tracking actually mean'. 

Were you sent a text?

Then your tracking reference number will be in the SMS. Just click on it and it will take you to your tracking information. 

If you need more information about tracking then visit the help section and select Tracking. Its has lots of information about anything from 'why there is no 2hour time window available' to 'what does the tracking actually mean'. 

About tracking

COVID-19: Changes we have made

 

Keeping everyone safe during this time is very important to us. Read about changes we have made so you can continue to receive your parcels safely.

 

Read More

Rearrange your delivery

 

 

So you were out. No problem. We'll leave a card. You can track your parcel above and have it rearranged.

 

Find out how

Want to collect your parcel?

 

 

That's fine, simply let us know the day before you wish to collect from your local depot when you enter your tracking number above.

NEED A LITTLE MORE HELP?

How do I track my parcel?

You can track your parcel by entering your parcel reference number above on the Track page. All you need is your parcel number to be able to see the status of your parcel.

We have unique parcel numbers in different formats depending on the service chosen by the sender.

Ours start with: (JD), (UPI), (YCR), (CID). You may have been sent one of these numbers on an email, text message, call card left at your address or it may have also been provided at the point of sale.

Further Help Here

Why is there no tracking against my parcel?

This could be down to a few things...

If you have just ordered your goods it may take a short time for the parcel information to update on our systems. If you have had your parcel number for more than a day and there is no tracking information please contact the sender to verify the number is correct and that the parcel has been passed over to Yodel.

Further Help Here

I have received a Yodel card with a parcel reference number on it. What should I do next?

Firstly check the front of the card to see what instructions the driver has left...

Your parcel may be in a safe place on your property, with a neighbour, or our driver may still have it. 
If our driver still has the parcel please do the following; 
For green cards: The driver will have left their mobile number on the back of the card and you can contact them any time up untill 9pm.
For orange cards: Visit our self service page where you can select another day or arrange to collect from your local depot.

If we don't hear from you, we will automatically re-attempt delivery two more times on the next working day (Monday - Saturday)

Further Help Here