Special Events & Product Launches

Where is my parcel?

You can track your delivery online. Simply enter your parcel tracking number and delivery postcode, or get delivery updates on the go and download the Yodel app.


What time does Yodel deliver until?

If you are expecting a delivery of a new product on the day of its launch, all parcels will be delivered during Yodel's standard delivery times, which are between 7am and 9pm on Monday to Friday as well as between 7am and 9pm on Saturdays in mainland UK. In exceptional circumstances, we may deliver on Sundays. Check our tracking page for further updates on your Yodel deliveries.


Can I get a delivery time window?

This depends on the service your sender has chosen

Some of our services offer a two hour delivery window. If you do have a two hour window you will be notified by text and/or email on the delivery day, this can be sent any time up to 12pm on the day. If not, you currently cannot upgrade your delivery service but don't worry, your parcel should reach you by 9pm on or before your expected delivery date.


Can you leave my parcel in a safe place?

Depending on the service your sender has used to deliver your parcel, you may be able to tell your driver of a preferred safe place to leave your parcel before we attempt to deliver. Enter your parcel number on our tracking page to see if you are able to enter this information online. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out of sight of passing traffic and that the parcel wrapping will remain dry in any wet weather.

If your delivery doesn't require a signature and you haven't already specified a safe place, then our driver may leave your parcel in a safe place on your property and leave a card at the delivery address with details of where your parcel has been left.

Examples of suitable safe place locations are:

Front Porch
Back Porch
Shed, Garage

If your sender has requested a signature as proof of delivery then our driver will not be able to leave your parcel in a safe place. In this instance, they will attempt to deliver your parcel to a neighbour who will be asked to sign as proof of delivery. Your driver will post a card through your letterbox in this instance to inform you of which neighbour your parcel has been delivered to.


What if I don’t have a tracking number?

Your sender should have provided you with a tracking number via email or text message. 

If you are unable to find your parcel tracking number, you will need to speak to the sender of the parcel who will be able to help you.


How do I contact Yodel?

You can get in touch with one of our helpful Customer Service advisors by visiting our Contact us page. Once we have a better understanding of your issue, the team will be able to advise you on the next steps that you will need to take.


What information do I need to provide?

When you get in touch with our Customer Service team, you will need to have:

  • Your parcel tracking number
  • The parcel recipient's full name
  • The parcel's delivery address