Providing safe deliveries to customers during this time is really important to us at Yodel. Read about changes we have made to help protect our customers and our colleagues here

Missed delivery

My driver attempted a delivery and left a card

If our driver has already attempted to deliver your parcel, you will be able to rearrange your delivery, using the details on the calling card you will have received.

If you have a green Yodel calling card, please text or call the driver on their mobile number, which is written on the card.

If you have an orange calling card, please use our tracking page to rearrange or collect your parcel.

If you don't get in touch, don't worry, our driver will attempt to deliver your parcel the next working day.

 

Tracking shows a missed delivery attempt but I was in. What do I do next?

Firstly check our tracking page to see if the parcel has been left with a neighbour or in a safe place. The driver will have left a calling card to let you know if this is the case.

If our driver has already attempted to deliver your parcel, you will be able to rearrange your delivery, using the details on the calling card you will have received.

If you have a green Yodel calling card, please text or call the driver on their mobile number, which is written on the card.

If you have an orange calling card, please use our tracking page to rearrange or collect your parcel.

If you don't get in touch, don't worry, our driver will attempt to deliver your parcel the next working day.

 

Can your driver come back?

Every driver has a daily route planned out to ensure all parcels for that day are delivered. They will have left a calling card with instructions on what to do next.

For a green card, you can contact our driver directly by calling the telephone number written on the calling card.

For an orange card, head to our tracking page to arrange a re-delivery date to suit you.

 

My parcel has been delivered to the wrong address

We're sorry that this has happened. please get in touch with our Customer Service team via Webchat who will be able to advise you further.

 

I don’t have a calling card

We're sorry that our driver has not left a card when they came to deliver. You can head to our tracking page to find out if our driver has left your parcel with a neighbour, in a safe place or will be returning to attempt delivery the next working day. You will also be given the options to get in touch with the driver or re-arrange the delivery for another day if we haven't already delivered your parcel.

 

 Related topics: Redelivery, Collection & depot information

 If you haven't been able to find what you have been looking for, get in touch with our Customer Service team via a channel that suits you