When am I going to get my parcel?
- Deliveries are continuing but there may be some delays across our network, which means we can’t give you an exact delivery slot
- You can track your parcel here
- While we continue to restore our services, some more detailed information for recent orders may not be displayed
Has my data been compromised?
- Protecting the data of our customers is a top priority
- Our investigation, supported by third-party experts, is ongoing and we will provide an update as soon as we are able
- Yodel does not hold or process any customer payment information.
Do I need to take any precautions?
- As always, Yodel encourages you to be alert to any unsolicited and unexpected communications that ask for your personal information or refer you to a web page asking for personal information. Avoid responding to, clicking on links, or downloading attachments from suspicious email addresses.
- If you are asked for personal information by someone purporting to be Yodel employee, please let us know immediately.
What steps are you taking to resolve the situation?
- As soon as we detected the incident, we launched an investigation, led by our internal IT division and supported by a digital forensics group.
- We are deploying all efforts to resolve the situation as quickly as possible