Yodel Testimonials

Read what our clients have been saying about us.

Yodel Testimonials

Feedback is a key measurement of success and a way for us to identify areas for improvement.  Our 'Have Your Say' customer satisfaction survey drives change throughout our business.  Below is just some of the feedback we have received from our clients.

Footasylum

In 2015, after probably one of the hardest peak seasons encountered, we quickly realised we needed another UK carrier to work alongside us to ensure our customers receive a good delivery service.

Read more about what Footasylum said about Yodel

In 2015, after probably one of the hardest peak seasons encountered, we quickly realised we needed another UK carrier to work alongside us to ensure our customers receive a good delivery service.

After meeting with various carriers we opted for Yodel because of the team's attention to detail and understanding of our customers' needs.

When we partnered with Yodel in April 2016 we quickly noticed that deliveries were more than meeting our expectations, which in turn resulted in less customer contact due to Yodel's excellent tracking detail.

We have the full support of the Yodel customer services team, which really helps our own customer services department deal with any queries that we receive.

All collection times have been met with no real issues and we have had excellent support throughout our peak period even at times when we thought this was not possible.

Yodel is always looking at ways to improve our delivery and support us 100%.

Our account manager is always on hand and no task is too big or small.

 

Liz Edden, Internet Manager, Footasylum

 

BrightHouse

Brighthouse were looking for a carrier who could personalise their proposition to meet the specific needs of their business.

 

Read more about what BrightHouse said about Yodel

“We decided to work with Yodel following an extensive period of review and assessment by our operations team. We were seeking to engage with a major logistics company that had proven delivery capability but, equally importantly, could personalise their proposition to meet the specific needs of our business. Our requirement covered deliveries, returns and repairs for our customers across the UK, in addition to servicing some 280 BrightHouse stores.

“In the first three months of working together we’ve formed a strong partnership built upon the foundations of honest communication and good account management. Yodel has never been afraid to challenge our thinking, based upon their extensive industry knowledge, and together we’ve created an outstanding solution to meet our strategic objectives.

“Initial feedback from customers and colleagues has surpassed our expectations. I’m happy to recommend Yodel as a business partner.”

Rob Higgins

Operational Change Manager, BrightHouse

Shop Direct

Yodel’s innovative approach to finding solutions for today’s busy shopper helps to keep us ahead of the pack.

Read more about what Shop Direct said about Yodel

"As the UK’s second largest pureplay etailer, we know that a positive delivery experience is vital to ensuring customer loyalty. Yodel’s innovative approach to finding solutions for today’s busy shopper helps to keep us ahead of the pack as we strive to become a world class digital retailer."

Chris Haighton,
Head of Customer Service Transformation, Shop Direct

 

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