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Yodel Testimonials

Read what our clients have been saying about us.

Yodel Testimonials

Yodel loves hearing client and customer feedback. 

Feedback is a key measurement of success and a way for us to identify areas for improvement.  Our ‘Have Your Say’ customer satisfaction survey, has been shortlisted for numerous national awards, as it drives change throughout our business and we also love to receive feedback directly from our clients.  Below is just some of the feedback we have received from our clients.

Charapak

Yodel’s partnership approach in developing the right solution and delivering the poppies has been fantastic.

Read more about what Charapak said about Yodel

"Yodel was selected as our sole carrier for the prestigious Blood Swept Lands and Seas of Red project, delivering the ceramic poppies which had been on display at the Tower of London to hundreds of thousands of supporters around the globe.

The 888,246 delicate pottery poppies, which had been part of a unique installation to commemorate the 100th anniversary of the start of the First World War, were sold individually to raise money for six charities. From the start Yodel worked closely with us on our design of the packaging, and with the retailer, Historic Royal Palaces, on the IT required for this bespoke one-off project.

Yodel’s partnership approach in developing the right solution and delivering the poppies has been fantastic and customer satisfaction levels, from independent feedback, have outstripped normal retail levels. I have no hesitation in recommending Yodel and look forward to working with them again."

Richard Smith,
Managing Director, Charapak Group Ltd

The Hut Group

We have been working in close partnership with Yodel over the last two years , their innovative approach to technology and logistics has really helped The Hut Group to become one of the fastest growing ecom businesses in the UK. 

Read more about what The Hut Group said about Yodel

"We have been working in close partnership with Yodel over the last two years, their innovative approach to technology and logistics has really helped The Hut Group to become one of the fastest growing ecom businesses in the UK. Access to their customer satisfaction dashboards, NPS and scores help us ensure that our customers are receiving the best possible service".

Rob Millington,
Head of Logistics, The Hut Group

 

World Book Night

Yodel’s experience, expertise, knowledge and efficiency meant that we had the smoothest process we’ve ever had.

Read more about what World Book Night said about Yodel

"World Book Night is a complicated event to organise. It sees 20,000 boxes of books delivered to half a million volunteers, via a network of thousands of bookshops and libraries who act as collection points. Each volunteer then gives their 20 books to people in their community who don’t regularly read or have access to books and hundreds of events celebrating reading are organised.

It takes place on April 23 and rather like Christmas, the books all have to be there at exactly the same time with late or missed delivery meaning a very sad World Book Night for some. In the past we’ve experienced almost every delivery hiccup possible, particularly as the use of bookshops and libraries as delivery intermediaries adds another layer of handling to an already complicated process.


Yodel’s experience, expertise, knowledge and efficiency meant that we had the smoothest process we’ve ever had and far and away the most accurate and successful delivery – leading to the highest percentage of successfully given books we’ve ever seen. Without Yodel’s support and amazing delivery service World Book Night wouldn’t have been possible."

Sue Wilkinson
Chief Executive, Reading Agency

Shop Direct

Yodel’s innovative approach to finding solutions for today’s busy shopper helps to keep us ahead of the pack.

Read more about what Shop Direct said about Yodel

"As the UK’s largest multi-brand online retailer, we know that a positive delivery experience is vital to ensuring customer loyalty. Our close partnership with Yodel has enabled us to continue to grow our product range.

Yodel’s innovative approach to finding solutions for today’s busy shopper helps to keep us ahead of the pack as we strive to become a true world class digital retailer."

Chris Haighton,
Head of Customer Service Transformation, Shop Direct

 

Read all about our sponsorships

Want to know more about our Have Your Say Dashboards?

Have Your Say Dashboards