Yodel Xperience

Yodel Xperience

Xperience provides a retailer branded customer journey that gives a seamless customer experience from order through post delivery.

Xperience infographic

Xperience is the integrated, retailer branded delivery experience from Yodel

Xperience is a service enhancement that provides a branded customer journey with functionality that will provide a seamless experience form order through post delivery - driving improved communication and increased satisfaction.

Xperience delivers real time data exchange between Yodel and the retailer, fully branded communications and a dedicated proactive customer service.

What's available:

  • Integrated parcel tracking API to remove 'information blackout'
  • Retailer branded customer messaging - sms and email
  • Retailer branded 'Have Your Say' customer feedback survey
  • Dedicated service desk, proactive reporting and real time data
  • Delivery and returns

 

Related Services

XpertNext DaySaturday, Xpress, Xpect

 

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