Contact Yodel

We're here to help

Contact channels to suit you

Your Tracking

See where your parcel is, when you want!

This is the best way to see where your parcel is and when it's planned to arrive. Just visit Track, you will need your parcel reference number or your "Sorry we missed you" card ID.

Help FAQs

Full of information, right at your fingertips!

If you are unsure of what to do next, where you parcel is or what the tracking is telling you then have a look at the Yodel help centre.

It's full of information that should answer most of the questions you have.

Web Chat

Yodel's fastest contact method! Come chat...

Our free web chat facility is the quickest and easiest way to contact Yodel. You can also access web chat when you have tracked your parcel.

Opening times: Monday - Friday 8am - 10pm.

Saturday 8am - 5pm.

*Seasonal opening times: 24/7 until 7pm on Christmas eve.*

Tweet Us

Come chat to our friendly Twitter team @YodelOnline

The @YodelOnline guys are amazing! If you have an issue and you're all about social media this is a great way to speak to us.

Call Yodel

Want to speak to us?

If you haven't found your answer on the website or you just need to speak to someone, you can call us on: 0844 755 0117.

Please note calls cost 1p per minute plus your telephone company's network access charge.

Remember to have your parcel tracking ID ready.

Opening times: Monday to Friday 8am - 7pm.

Saturday 9am - 1pm.

*Seasonal opening times: Monday to Friday 8am - 7pm.

Saturday 9am - 5pm.

Sunday 9am - 5pm.*