We aim to provide you with a range of
options to help. Some helpful Q&As are set out
Q:I have a question that needs
A:If you have any questions that you need
help with, first of all have a look here.
Q:I have a parcel that is due to be
delivered by Yodel, can you tell me where it is?
A:The easiest way to find out information
about your parcel or to arrange re-delivery for example, is to
track it online at www.myyodel.co.uk. Please make
sure that you have your tracking ID/"Sorry we missed you" card ID
at the ready.
Q:Can I speak with someone at Yodel?
A:You can also use our web chat facility
on www.myyodel.co.uk, this is the quickest and
easy way to contact Yodel and is available 8am - 10pm, Monday -
Friday. 8am - 5pm, Saturday.
If you would like to speak to us, our
customer service telephone number is 0844 453 7443. Please note
calls are charged at 5p per minute from a landline.
Remember to have your parcel tracking ID
ready to enter when prompted.
Customer service lines are open:
Monday to Friday 8am - 9pm
Saturday 9am - 1pm
Unofficial non-Yodel websites are
advertising out of date and incorrect phone numbers for Yodel.
Calling them may result in you being charged high premium call
rates or you may be transferred to numbers that ring without
answer. We want to save you time and get your query dealt with as
quickly as possible so if you do want to contact us then please use
the details above.